How We Solved A Product’s Biggest Pain Point in 2022

Michael Yorke
19 min readDec 23, 2022


2022 saw a drastic positive change in user sentiment towards our product with the largest subscriber base, as a team made up of engineers, BAs, product managers and customer success specialists combined forces to address the product’s number one challenge at the start of the year; report load times. The team’s combined expertise led to the most used product reports running 10x faster in December vs in January, a reduction in monthly Snowflake costs and a measurable improvement in both user sentiment and engagement; NPS…

Michael Yorke

Sharing my take on things that I find interesting and important.